| What is BrightHub? |
BrightHub is your centralised account management platform for all Bright products. From BrightHub you can manage your product subscriptions, invite and manage team members, handle billing and payments, and control access across your organisation — all in one place.
BrightHub is accessible at hub.brightsg.com and uses your BrightID to log in.
| The BrightHub Dashboard |
The Dashboard is the first page you see when you log in and is available to all members regardless of their permission level. From the Dashboard you can:
- View and access the products you have been assigned
- Explore other Bright products available to your organisation
| ✔ Tip: Members with User-level permissions can only see the Dashboard and their assigned products. All other BrightHub pages are restricted to Admins and Owners. |
| BrightHub Pages at a Glance |
| Page | Who Can Access | What You Can Do |
|---|---|---|
| Dashboard | All members | View and access assigned products |
| Products | Owner and Admin | Manage subscriptions, start trials, buy credits |
| Members | Owner and Admin | Invite users, manage roles and access, reset 2FA |
| Profile | Owner and Admin | Update organisation name, address, and business details |
| Billing | Owner and Admin | Manage payment methods, view and download invoices |
| Products Page |
The Products page gives you a full view of all Bright products available to your organisation. Active subscriptions are displayed here alongside any products available to explore or trial.
Starting a New Subscription
Products without an active subscription appear in the Explore more Bright products section. From here you can:
- Start a free trial — where available, this takes you straight into the product
- Explore plans — for products without a free trial, this opens the subscription customisation page where you can build the right plan for your organisation
Once you have selected your plan, click Start using your product to activate it.
Managing an Existing Subscription
For any active subscription, click the three-dot menu on the subscription card to access the following options:
- Edit Subscription
- Change your plan, add or remove users, or update billing details
- Buy Credits
- Purchase additional credits for products such as BrightManager or BrightBooks (SMS, AML credits, etc.)
| ✔ Tip: Not all products have purchasable credits. If the Buy Credits option does not appear, no additional credits are available for that product. |
| Members Page |
The Members page lets you manage who has access to your organisation and what they can do. See the related articles below for full guidance on inviting members, managing roles, and resetting 2FA.
| Profile Page |
The Profile page allows you to keep your organisation details up to date, including your organisation name and address, company registration number, VAT number, and billing contact details.
| Billing Page |
The Billing page is where you manage payment methods and view invoices. You can add, edit, or remove payment methods and download any invoice generated for your organisation. See the related articles below for step-by-step guidance.
| Switching Between Organisations |
If you are a member of more than one organisation — for example, if you manage multiple practices — you can switch between them using the organisation dropdown in the top-right corner of BrightHub. To create a new organisation, select Create New from the same dropdown.
| Frequently Asked Questions |
Q: What is the difference between an Owner, Admin, and User?
A: The Owner has full control of the organisation including the ability to transfer ownership. Admins have full access to all BrightHub pages and can manage subscriptions, members, and billing. Users can only access the Dashboard and the products they have been assigned.
Q: Can I be a member of more than one organisation?
A: Yes. You can be a member of multiple organisations under the same BrightID. Use the organisation dropdown in the top right to switch between them.
Q: Where do I log in to BrightHub?
A: BrightHub is accessed at hub.brightsg.com using your BrightID email and password.
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