Some Bright product subscriptions allow you to purchase additional user licences so that more members of your team can access the product. You can add user licences at any time from the Products page in BrightHub.

• You must have Owner or Admin permissions.
• Not all products support additional user licences. If the option is not available, the product may have a fixed user limit.

1. Log in to BrightHub and go to Products.
2. Find the subscription you want to add licences to and click the three-dot menu on the subscription card.
3. Select Edit Subscription.
4. On the Edit Subscription page, locate the Users section. The current number of licences will be displayed.
5. Click the + symbol to increase the number of user licences. A preview of your updated billing is shown on the right.
6. Once you are happy with the updated licence count, click Update Subscription.
7. Review the confirmation screen and click Confirm to apply the changes.

Once you have added licences, you can assign them to existing or new members:

• For existing members — go to Members, click Manage next to the member, and select Edit Access.
• For new members — go to Members, click Invite, and assign the product during the invite process.

The + symbol is greyed out or not appearing

• Check that the product supports additional user licences. If the option is not available, contact support or your account manager.

I have added licences but cannot assign them to a member

• Confirm the subscription update completed successfully by checking your updated licence count on the Products page.
• If the count has not updated, try refreshing the page and repeating the process.

Q: Can I reduce the number of user licences?

A: Yes. Follow the same process and click the – symbol to reduce licences. You cannot reduce below the number of licences currently assigned to active members.

Q: How do I know how many licences I currently have?

A: Your current licence count is shown on the Edit Subscription page for each product, and also within the product itself under System Management > Licence Information.