BrightHub automatically generates invoices for all purchases made by your organisation — including recurring subscription fees, plan upgrades, and any additional add-ons or credits purchased. You can view and download all invoices from the Billing section of BrightHub.

• You must have Owner or Admin permissions to access the Billing page.

1. Log in to BrightHub and go to Billing from the left-hand navigation.
2. Scroll to the Invoices section at the bottom of the Billing page.
3. All invoices generated for your organisation are listed here, including the date, description, and amount.
4. To download an invoice, click the Download arrow on the right side of the invoice row.
5. The invoice will download immediately to your device — by default to your Downloads folder.

• Recurring subscription fee — generated at the start of each billing period for your active subscriptions.
• Upgrade fee — generated when you upgrade to a higher plan, covering the pro-rata difference.
• Credit purchase — generated when you purchase additional credits such as SMS or AML credits.
• Additional user licences — generated when you add user licences to a subscription.

An invoice is missing

• Invoices are only generated for completed transactions. If a payment failed, no invoice will be generated until the payment is successful.
• Check that the transaction completed successfully by reviewing your payment method status on the Billing page.

I need an invoice resent to a different email address

• Invoices cannot currently be resent from within BrightHub. Download the invoice directly from the Billing page and forward it as needed.
• To ensure future invoices are directed to the correct contact, update your Billing Contact details in the Profile section.

Q: How far back do my invoice records go?

A: All invoices since your account was created in BrightHub are available in BrightHub — all historical invoices can be found in BrightTax. 

Q: Can I update the billing contact name or address on my invoices?

A: Yes. Go to Profile in BrightHub and update the Billing Contact section. This will apply to future invoices.

Q: I was charged but cannot find an invoice — what should I do?

A: Check the Billing page for any recent transactions. If you cannot find the corresponding invoice, contact Bright support with the transaction date and amount.