| Overview |
Your BrightID is your single login for all Bright products. From within BrightHub you can update your personal profile details, contact information, password, and two-factor authentication settings at any time.
| How to Access Your BrightID Settings |
- Log in to BrightHub at hub.brightsg.com.
- Click your profile icon (your initials) in the top-right corner of the screen.
- Select Edit Profile from the dropdown menu.
- Your BrightID profile page opens, split into three sections: Profile, Contact Details, and Security.
| Profile |
The Profile section allows you to update your personal details:
- First name and last name
- Region — the country or region you are based in
| Contact Details |
The Contact Details section allows you to update your personal address and contact information. These details are separate from your organisation's billing contact details, which are managed in the BrightHub Profile page.
| Security |
Changing Your Password
- Scroll to the Security section of your BrightID profile.
- Click Change Password.
- Enter your current password, then enter and confirm your new password.
- Click Save to apply the change.
Updating Your 2FA Method
- In the Security section, locate the Two-Factor Authentication settings.
- Select your preferred 2FA method — Authenticator App, Email, or SMS.
- Follow the on-screen instructions to set up the new method.
| ⚠ Important: If your organisation has enabled mandatory 2FA, you can change your method but you cannot disable 2FA entirely. |
| Troubleshooting |
I cannot update my email address
- Your BrightID email address is the login you use across all Bright products. Changing it requires contacting Bright support directly — this cannot be done self-service from within BrightHub.
My password change is not being accepted
- Ensure your new password meets the minimum requirements — at least 8 characters, including a mix of letters and numbers.
- Ensure you are entering your current password correctly in the first field.
| Frequently Asked Questions |
Q: Is my BrightID the same login for all Bright products?
A: Yes. Your BrightID email and password are used to log in to BrightHub, BrightTax, BrightPay, and all other Bright products.
Q: Can I have one BrightID for multiple organisations?
A: Yes. A single BrightID can be a member of multiple organisations. Use the organisation dropdown in BrightHub to switch between them.
Q: How do I reset my password if I have forgotten it?
A: On the BrightHub login page, click Forgot password and follow the instructions sent to your registered email address.
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