If you manage multiple organisations in BrightHub — for example, separate practices — you can delete an organisation you no longer need. This is a permanent action and cannot be undone.

• Only the Owner of an organisation can delete it — Admins do not have this permission.
• You must cancel all active subscriptions before you can delete the organisation. The delete option will not be available while any active subscription exists.
• Ensure you have downloaded any invoices you need before proceeding — these will no longer be accessible after deletion.

1. Log in to BrightHub and ensure you are viewing the organisation you want to delete — use the organisation dropdown in the top-right corner to switch if needed.
2. Cancel all active subscriptions first. Go to Products, click the three-dot menu on each active subscription, and select Edit Subscription > Cancel Subscription.
3. Once all subscriptions are cancelled, go to Profile from the left-hand navigation.
4. Scroll to the bottom of the Profile page.
5. Click the Delete Organisation option.
6. Confirm the deletion when prompted.

Q: Can I recover a deleted organisation?

A: No. Deletion is permanent and irreversible. If you think you may need to reactivate the organisation in future, consider simply cancelling your subscriptions and leaving the organisation dormant instead.

Q: What happens to the members of a deleted organisation?

A: All members lose access to the organisation and its associated products immediately. Their individual BrightID accounts are not affected.

Q: I want to delete my organisation but still have active subscriptions — what do I do?

A: You must cancel all active subscriptions before the delete option becomes available. Go to Products, open each active subscription, and cancel it.